FAQs

FAQs2019-04-19T16:43:30-04:00

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REACH US

FAQs

What’s involved in an office visit?2019-01-07T21:14:24-04:00

Your appointment with us will begin with completion of initial paperwork and signature forms. Please arrive at least 20 minutes before your appointment to complete these important documents. You will then have your evaluation by a Westcoast certified and licensed practitioner.

After your appointment, our Specialty Care Coordinators will being to obtain insurance verification and approval for your device. Information on patient financial responsibility and, payment arrangements (if needed) for the orthotic and/or prosthetic care will be provided. Communication regarding the process and subsequent follow-up visits will be reviewed prior to you leaving.

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Do you make house visits?2019-01-07T20:50:44-04:00

We offer a mobile service unit to provide necessary care in the Hillsborough, Pinellas, Polk and Pasco counties to reach adult and pediatric patients who are:

• In the hospital
• Homebound
• In a rehabilitation facility
• In an assisted living or nursing home

Do you take walk-ins?2019-01-07T21:03:56-04:00

Yes, however, we always encourage patients to call ahead and schedule appointments to ensure you receive the most prompt and attentive service possible.

What to bring to your first appointment?2019-01-07T21:05:12-04:00

A prescription is not required for consultation. However, a prescription is required for us to submit to insurance for authorization or to provide a device to a patient. We strongly recommend each patient obtain a prescription for consultation prior to the initial visit. If this is not possible, Westcoast Brace & Limb Specialty Care Coordinators will be happy to assist patients in this process.

How to schedule an appointment?2019-01-07T21:07:09-04:00

Simply call our toll free number, 1-888-552-2555, or submit requests online.

What is the cost of a consultation?2019-01-07T21:06:46-04:00

We do not charge for consultations nor routine office visits. Per CMS guidelines, routine office visits and adjustments are covered under the original charge for the orthotic or prosthetic device. Non-routine adjustments/repairs may be subject to a fee, if the initial device warranty is no longer in effect.

What insurance do you take?2019-01-07T21:08:16-04:00

Every insurance policy is different. We will work with you to ensure that you are informed of the details regarding your coverage. We believe that insurance companies should not dictate what kind of prosthetic or orthotic components you receive, nor should they decide when you can have them. Please contact us if you do not see your insurance provider or if you have specific questions regarding our process or your insurance coverage.

INSURANCE »
Do you file insurance claims?2019-01-07T21:08:39-04:00

Yes, our Specialty Care Coordinators ensure that insurance eligibility is obtained and pre-authorization requirements are met. We help each patient navigate insurance coverage issues and, when needed, can pursue alternative funding resources.

Do you treat children?2019-01-07T21:10:48-04:00

Yes, we treat patients of all ages, please contact us for further information on pediatric care.

PEDIATRIC SERVICES »
Can patients who are covered through the VA receive treatment?2019-01-07T21:05:48-04:00

The VA can cover your orthotic and prosthetic costs if you are eligible.

We work closely with the local Veterans Administration locations and can assist Veterans in navigating the process to receive the benefits you have earned. We proudly work directly with the VA on your behalf to make the process as simple, affordable, and hassle-free as possible.