Westcoast Diabetic Shoe Care

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Due to the challenging world of diabetic shoes and the insurance industry, not many orthotic and prosthetic companies are offering them. However, patients still need the shoes, so where can they go for help? Westcoast Brace & Limb’s diabetic shoe program was designed to help patients navigate the entire diabetic shoe process from start to finish.

Westcoast is unique in that it offers a team of staff members and practitioners that only handle diabetic shoe patients. This team approach makes it easy for the patients, doctors and practitioners fitting the shoes to all be on the same page.

The first and most important step to getting diabetic shoes is having the correct paperwork. Paperwork is the key to getting positive results, and Westcoast has made that task very easy for patients. The Westcoast diabetic shoe forms can be found on the website at www.wcbl.com under the “Forms” tab. If someone needs diabetic shoes, he or she must take these forms to an appointment with the doctor who is treating the diabetes. The doctor can then fill out the forms while the patient is being seen, explained Maggie Puentes, who is a certified pedorthist and Westcoast authorization department supervisor. “The completed forms show that the diabetic shoes are medically necessary so it’s more likely that they will be covered by insurance,” Puentes added. “It’s never a guarantee that a claim will get paid, but with the proper paperwork justifying the necessity it allows for more success.”

Once patients have their paperwork, they will receive a complete diabetic shoe evaluation from one of Westcoast’s certified pedorthists. Each patient is treated on a case-by-case basis. Some patients require off-the-shelf products, while others may need custom shoes, insoles or other items. “Our number one priority is patient care and we won’t stop until the patient is completely satisfied,” Puentes added.

If you have any questions about Westcoast’s diabetic shoe program, or can’t access the forms online, please contact any Westcoast location for more information.

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