Family is a recurring theme in Maggie Puentes’ life. Her family of coworkers and patients surround her at the office, and when she’s not at Westcoast Brace & Limb, she’s working and spending quality time with her family at home.
Maggie is Westcoast Brace & Limb’s authorization department supervisor as well as a certified orthotic and mastectomy fitter and pedorthist. During her 21 years at Westcoast, she has worked in most every department and truly considers everyone she works with as family.
Prior to joining the Westcoast team, Maggie was a paralegal. She worked as a paralegal for five years until the attorney she worked for relocated. Since she was in a position to find a new job, she reevaluated her career choice.
“I had a paralegal degree, but I realized that I wasn’t loving it,” she said. “My cousin worked at Westcoast and suggested that I apply for a job here. I interviewed and was hired for a front desk position. It wasn’t exactly what I was looking for, but I took the opportunity to try something different.”
Working at the front desk was only an introduction to the orthotic and prosthetic field for Maggie. She enjoyed it and kept moving on up throughout the company. “Westcoast was very supportive,” she said. “They let me go back to school to further my education so I could become a certified orthotic fitter, a mastectomy fitter and a CPed.”
After filling many different roles at Westcoast, Maggie has realized that patient care is definitely the highlight of her job. “It’s very rewarding when you can help a patient to get comfortable and enjoy things like walking again,” she said. “I really like working and bonding with patients. No matter if you are here for the first time or have been a patient for 10 years, I like to treat everyone like family.”
The family experience is also what she enjoys about working at Westcoast. “When I first started here the company was very small and was more of a mom and pop facility,” she said. “While it has grown a lot over the years, the company still offers a small, family atmosphere. I spend a lot of time at work and I still come to work with a smile on my face. I truly enjoy spending time with the people I work with every day.”